Service Solutions is about customer service and aims at helping organizations in optimizing costs, setting-up & outsourcing operations, improving the quality & efficiency of service. We focus to create and implement customized solutions across Service Consulting, Quality, Outsourcing & Technology. •Interaction audits •Mystery audits •Customer Life Cycle Management •Market Research •Benchmarking •Calling- Inbound & Outbound •Back Office •Training •IVR design •CRM design •Performance Management System •Service Strategy •Process Design & Re-engineering •Analytics •Market Research •Management Development Program